Get In Touch
Got questions or feedback? We're all ears.
We love hearing from our customers. Send us a message below and we'll get back within 24 hours.
Send Us a Message
✓ Message sent successfully! We'll get back to you soon.
Contact Information
Join Our Newsletter
Get early access to new drops, exclusive deals, and cap care tips.
How We Handle Support
Real people, real responses, real solutions
At CapMixy, customer support isn't outsourced to a call center or handled by chatbots. When you reach out, you're talking to someone on our team who actually knows the products and cares about solving your problem. We respond to every email within 24 hours - usually much faster. Most messages get a reply within 2-4 hours during business days, and we check emails on weekends too, so you're never left waiting for long.
We handle all kinds of inquiries: sizing questions, order tracking, return requests, product recommendations, warranty claims, and general feedback. If you're not sure which cap to buy, we'll ask a few questions and help you choose. If something's wrong with your order, we'll fix it immediately - whether that means sending a replacement, issuing a refund, or arranging a return. No hoops to jump through, no scripted responses. Just honest, helpful communication.
Our goal is to make every interaction as smooth as possible. That means clear answers, fast resolutions, and a tone that's friendly without being fake. We don't use corporate jargon or pretend to be overly enthusiastic. We talk like real people because that's what we are. If we make a mistake, we own it and make it right. If you have feedback - positive or critical - we listen and take it seriously. Customer support isn't a chore for us. It's how we improve.
Response Time
Email: Within 24 hours (usually 2-4 hours on business days)
Social Media: 24-48 hours for DMs and comments
Phone: We don't have phone support yet, but email is fast and thorough
What We Can Help With
- • Sizing and fit advice
- • Order tracking and shipping
- • Returns and exchanges
- • Product recommendations
- • Warranty and defect claims
- • General questions and feedback
Quick Tips Before You Contact Us
Save time with these common solutions
We love hearing from customers, but sometimes you can solve your issue faster on your own. Here are answers to the most common questions we get. If your question isn't covered here, don't hesitate to reach out - we're happy to help.
Where's my order?
Check your email for a shipping confirmation with tracking number. Orders typically ship within 1-2 business days and arrive within 5-7 days in the US. If it's been longer than that or your tracking isn't updating, email us at info@playmixy.com with your order number.
What size should I get?
All CapMixy caps have adjustable closures and fit head circumferences from 21.5 to 24 inches (54-61 cm), which covers about 95% of adults. Measure around your head about 1 inch above your eyebrows. If you're within that range, you're good. If you're on the edge or outside it, email us and we'll help you find the best option.
How do I wash my cap?
Hand wash in cold water with mild detergent, then air dry on a towel or cap form. Avoid the dryer - high heat can damage the brim and fade-resistant coating. If you must machine wash, use a cap cage or mesh bag, cold water, gentle cycle, and skip the dryer. Your cap will last longer with hand washing.
Can I return or exchange?
Yes. We offer 30-day returns for any reason, as long as the cap is in original, unworn condition. Email us at info@playmixy.com with your order number and reason for return. We'll send you a return label and instructions. Refunds are processed within 3-5 business days after we receive the item.
My cap has a defect. What do I do?
Email us a photo of the defect along with your order number. If it's a manufacturing issue (loose stitching, color inconsistency, damaged brim), we'll send a replacement the same day at no cost to you. Defects are rare, but when they happen, we fix them fast.
Collaborations & Partnerships
Work with us to bring quality caps to your audience
We're always open to working with like-minded creators, influencers, retailers, and businesses who share our values: quality over hype, fair pricing, and honest communication. If you think your audience would appreciate CapMixy, we'd love to hear from you. We offer partnership opportunities for content creators, affiliate programs for bloggers and reviewers, and wholesale options for select retailers.
For content creators and influencers: if you have an engaged audience that values quality products, we can provide sample caps for review, discount codes for your followers, or affiliate commission structures. We're not looking for flashy endorsements or scripted ads - we want authentic reviews from people who actually use and like the product. If that sounds like you, reach out with details about your platform and audience.
For retailers and businesses: we offer wholesale pricing for brick-and-mortar stores, online shops, and corporate bulk orders. If you're interested in carrying CapMixy in your store or outfitting your team with quality caps, email us with details about your business, expected order volume, and location. We'll work with you to find a pricing structure that makes sense for both sides.
Content Creators
Sample products, discount codes, and affiliate opportunities
Retailers
Wholesale pricing for stores and online shops
Corporate Bulk Orders
Custom quantities for teams and organizations
Interested in partnering with CapMixy?
Send us an email at partnerships@playmixy.com with details about your platform, audience, or business.
Warranty & Returns Made Simple
Our promise: if something's wrong, we fix it
We want you to be happy with your CapMixy cap. If you're not, we'll make it right. Here's how our return and warranty policies work, explained in plain language without legal jargon.
30-Day Return Policy
If your cap doesn't fit right, doesn't match your style, or you just changed your mind - no problem. Return it within 30 days in original, unworn condition and we'll refund you in full. You cover return shipping unless the item is defective or we made a mistake.
How to return: Email info@playmixy.com with your order number and reason for return. We'll send you a return label and instructions. Once we receive the cap, your refund will be processed within 3-5 business days.
Defect & Quality Guarantee
Every CapMixy cap is inspected before shipping, but mistakes happen. If you receive a cap with a manufacturing defect - loose stitching, color inconsistency, damaged brim, or anything that shouldn't be there - we'll replace it immediately at no cost to you. This covers defects within 30 days of purchase.
How to claim: Email us a photo of the defect along with your order number. If it's a manufacturing issue, we'll ship a replacement the same day. You don't have to return the defective cap unless we ask.
Exchanges
Want a different color or style instead of a refund? We can do that. Email us within 30 days and we'll arrange an exchange. You'll need to return the original cap in unworn condition, and we'll send the new one once we receive it.
Note: If there's a price difference between the original and new cap, we'll either refund the difference or ask you to pay the additional amount.
What's Not Covered
Our warranty doesn't cover normal wear and tear, damage from misuse (like putting your cap in the dryer repeatedly), or alterations you make yourself. If you've worn the cap extensively and it's showing signs of age, that's expected. But if a seam splits after two weeks or a color fades after one wash, that's on us - reach out and we'll fix it.
Bottom line: We want you to be happy with your purchase. If something's not right, tell us. We'll find a solution that works for you - whether that's a refund, replacement, or exchange. No hassle, no fine print, no runaround. Just honest customer service.
Frequently Asked Questions
Quick answers to common questions about CapMixy
Q: Are the caps waterproof?
Our caps are water-resistant, not fully waterproof. They feature a light hydrophobic coating that repels light rain and moisture, keeping you dry during brief showers or drizzle. They're perfect for everyday use in unpredictable weather, but we don't recommend wearing them in heavy downpours or submerging them in water.
Q: How do I wash my CapMixy cap?
Hand washing is best to preserve the shape and coating. Use cold water and mild detergent, gently scrub any stains, and rinse thoroughly. Let it air dry on a towel or cap form - avoid the dryer, as high heat can damage the brim structure and fade-resistant coating.
If you must machine wash, place it in a cap cage or mesh bag, use cold water on a gentle cycle, and skip the dryer. We've tested our caps through dozens of washes and they hold up great with proper care.
Q: What sizes do your caps fit?
All CapMixy caps feature an adjustable snapback or strap closure, designed to fit most head sizes comfortably. The typical range is 21.5 to 24 inches (54-61 cm) in circumference, which covers about 95% of adults. The internal sweatband is soft and flexible, so it conforms to your head without feeling tight. If you have an especially large or small head, reach out and we'll help you find the best fit.
Q: Do you ship worldwide?
Currently, we ship within the United States and Canada. We're working on expanding to Europe, Australia, and other regions soon. Free shipping applies to all US orders over $50. Canadian orders have flat-rate shipping of $7.99. International shipping timelines vary, but most orders arrive within 5-10 business days.
Q: How do returns work?
We offer a 30-day return policy, no questions asked. If you're not happy with your cap for any reason, send it back in its original condition and we'll refund you in full (minus return shipping). We stand behind our products, but we also understand that fit and style are personal.
To start a return, email us at info@playmixy.com with your order number and reason for return. We'll send you a return label and instructions. Once we receive the cap, your refund will be processed within 3-5 business days.
Q: What if my cap has a defect?
Defects are rare because we inspect every batch, but if you receive a cap with a manufacturing flaw (loose stitching, color inconsistency, damaged brim, etc.), we'll replace it immediately at no cost to you. Just send us a photo and your order number, and we'll ship a replacement the same day. Quality control is a priority for us, and we appreciate you letting us know if something slips through.
Still have questions?
We're here to help. Reach out anytime and we'll get back to you quickly.
Send Us a Message