Terms of Service

Introduction and Acceptance

Welcome to CapMixy. These Terms of Service ("Terms") govern your use of our website (playmixy.com) and the purchase of products from us. By accessing our site, browsing products, or making a purchase, you agree to be bound by these Terms and all applicable UK laws.

Please read these Terms carefully before using our website or placing an order. If you don't agree with any part of these Terms, you should not use our website or services. These Terms apply to all visitors, browsers, customers, and anyone who accesses or uses our services.

We're a UK-registered company (CapMixy Ltd.), and these Terms are governed by the laws of England and Wales. All transactions are subject to UK Consumer Rights Act 2015 and other relevant UK consumer protection legislation.

Who We Are

CapMixy Ltd. is a limited company registered in England and Wales. We design, manufacture, and sell high-quality caps through our website. Our registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

The Person with Significant Control (PSC) is Nataliia Ofitserova. For any questions about these Terms or our services, contact us at info@playmixy.com.

Using Our Website

When you use our website, you agree to:

• Use the site legally: Don't violate any UK or international laws. Don't use the site for fraudulent purposes or to harm others.
• Provide accurate information: When you place orders or create accounts, give us real, current, and complete information. Keep it updated if things change.
• Protect your account: If you create an account, keep your login details secure. You're responsible for all activity under your account.
• Respect our content: Don't copy, reproduce, or redistribute our website content, product descriptions, images, or designs without permission.
• Don't misuse the site: No hacking, scraping, automated data collection, or attempts to access restricted areas. Don't upload viruses or malicious code.
• Be respectful: Don't post offensive, defamatory, or illegal content. Don't impersonate others or misrepresent your affiliation with anyone.

We reserve the right to suspend or terminate access to our website if you violate these Terms. We may also report illegal activity to appropriate authorities.

Product Information and Availability

We work hard to ensure all product descriptions, images, specifications, and prices on our website are accurate. However, we're human and mistakes happen. Here's what you should know:

• Product Descriptions: We describe our caps honestly and accurately. Specifications (materials, dimensions, colors) are provided to the best of our knowledge.
• Product Images: Photos are for illustration. Actual colors may vary slightly due to screen settings, lighting, or manufacturing variations. We do our best to represent products accurately.
• Availability: Products are subject to availability. We update stock levels regularly, but items may sell out between when you view them and when you order. If we can't fulfill your order, we'll notify you and issue a full refund.
• Errors and Omissions: We reserve the right to correct errors in product descriptions, pricing, or availability. If we discover an error after you've ordered, we'll contact you with options (corrected price, alternative product, or cancellation with refund).

We don't guarantee that product descriptions or other content on the site are error-free, complete, or current. We may update or change product information without notice.

Pricing and Payment

All prices on our website are in British Pounds (GBP) and include VAT where applicable. Here's how pricing and payment work:

Prices

Prices are clearly displayed on product pages and during checkout. Prices may change without notice, but changes won't affect orders already placed. The price you see at checkout is the price you pay.

Shipping Costs

Shipping costs (if applicable) are calculated based on your delivery address and displayed before you complete your order. We offer free shipping on orders over £50 within the UK.

Payment Methods

We accept major credit and debit cards (Visa, Mastercard, American Express) and PayPal. Payment is processed through secure third-party processors (Stripe, PayPal) that are PCI-DSS compliant. We don't store your full payment details.

Payment Authorization

By providing payment information, you confirm that:

• You're authorized to use the payment method
• All information is accurate and current
• You have sufficient funds or credit to complete the transaction

Payment Security

We use industry-standard security measures (HTTPS/SSL encryption) to protect payment information during transmission. Payment processors maintain additional security measures to protect stored data.

Failed Payments

If payment fails or is declined, we'll notify you. We may retry processing or ask you to provide alternative payment details. Orders won't be fulfilled until payment is successfully processed.

Orders and Fulfillment

Here's how the ordering process works:

Placing an Order

When you place an order, you're making an offer to buy products at the prices shown. Add items to your cart, provide delivery and payment details, and confirm your order. You'll receive an email confirmation, but this doesn't guarantee we've accepted your order.

Order Acceptance

A binding contract is formed only when we dispatch your order and send a shipping confirmation email. Until then, we may refuse or cancel your order for reasons including:

• Product unavailability or stock limitations
• Errors in pricing or product information
• Suspected fraud or unauthorized payment
• Delivery address restrictions
• Quantity limits per customer

Order Changes and Cancellations

Once an order is placed, it's difficult to change or cancel because we process orders quickly. Contact us immediately at info@playmixy.com if you need to modify or cancel. We'll help if possible, but can't guarantee changes once processing has begun.

Order Confirmation

After placing an order, you'll receive an email confirmation with order details. Check it for accuracy and contact us immediately if anything looks wrong. When we dispatch your order, you'll receive a shipping confirmation with tracking information.

Shipping and Delivery

We aim to ship orders quickly and reliably. Here's what you need to know:

Shipping Areas

We currently ship to addresses in the United Kingdom and selected international locations. Shipping availability and costs depend on your delivery address. International orders may be subject to customs duties and import taxes, which are the customer's responsibility.

Shipping Times

Orders typically ship within 1-2 business days of payment confirmation. Delivery times vary based on your location and the shipping method selected:

• UK Standard: 3-5 business days
• UK Express: 1-2 business days
• International: 5-10 business days (varies by destination)

Delivery Address

Provide a complete and accurate delivery address. We're not responsible for delays or non-delivery due to incorrect addresses. If a package is returned to us because of address errors, you'll be responsible for reshipping costs.

Delivery Issues

We're not responsible for delays caused by:

• Shipping carrier delays
• Customs processing
• Severe weather or natural events
• Strikes or other events beyond our control

Risk of Loss

Risk of loss passes to you when the carrier delivers the package or makes it available for pickup. If a package is lost or damaged during shipping, contact us within 48 hours and we'll work with the carrier to resolve the issue.

Tracking

All orders include tracking. You'll receive a tracking number in your shipping confirmation email. Use it to monitor delivery progress. If tracking shows delivery but you haven't received the package, contact us immediately.

Returns, Refunds, and Consumer Rights

We want you to be happy with your purchase. Under UK Consumer Rights Act 2015, you have specific rights when buying online:

30-Day Return Policy

You can return products within 30 days of delivery for any reason. The product must be:

• Unworn and unused
• In original condition with all tags attached
• In original packaging (where possible)

How to Return

To initiate a return:

1. Email us at info@playmixy.com with your order number and reason for return
2. We'll send you a return authorization and instructions
3. Pack the item securely and ship it back to the address provided
4. Keep your tracking number until the return is processed

Return Costs

You're responsible for return shipping costs unless the item is defective or we made an error. We recommend using tracked shipping services - we're not responsible for items lost during return transit.

Refunds

Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds are issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account. Original shipping costs are not refunded unless the return is due to our error or a defect.

Exchanges

We don't offer direct exchanges. If you want a different size or color, return the original item for a refund and place a new order. This ensures you get the product you want as quickly as possible.

Defective or Damaged Products

If you receive a defective or damaged product, contact us immediately with:

• Your order number
• Photos showing the defect or damage
• Description of the issue

We'll send a replacement at no cost to you or issue a full refund (including return shipping). Defects must be reported within 30 days of delivery.

Non-Returnable Items

For hygiene and safety reasons, we can't accept returns of:

• Items that have been worn (except to try on)
• Products with removed tags or damaged packaging (unless defective)
• Sale or clearance items marked as "final sale"

Product Warranties and Guarantees

All CapMixy products are covered by:

Quality Guarantee

Our caps are made with quality materials and construction. Under normal use, they should perform as described. If a manufacturing defect appears within 30 days of purchase, we'll replace the product or refund you in full.

What's Covered

• Manufacturing defects (faulty stitching, material flaws, etc.)
• Products that don't match their description
• Premature wear or failure under normal use

What's Not Covered

• Normal wear and tear over time
• Damage from misuse, accidents, or improper care
• Damage from washing in machines not recommended
• Alterations or modifications you make
• Fading or wear consistent with regular use over time

UK Consumer Rights

Under UK Consumer Rights Act 2015, products must be as described, fit for purpose, and of satisfactory quality. These rights are in addition to our return policy and apply for up to 6 years after purchase. If you believe a product doesn't meet these standards, contact us and we'll work with you to resolve the issue in accordance with UK law.

Intellectual Property Rights

All content on this website is owned by CapMixy Ltd. or our content providers and is protected by UK and international intellectual property laws. This includes:

• Website design, layout, and graphics
• Product designs and images
• Text, descriptions, and marketing copy
• Logos, trademarks, and brand elements
• Software and code running the website

You may not reproduce, distribute, modify, display, perform, publish, license, create derivative works from, or sell any content from our website without written permission. You may:

• View and browse the website for personal use
• Print pages for personal reference
• Share links to our website on social media

If you're interested in using our content for commercial purposes, partnerships, or collaborations, contact us at info@playmixy.com.

Limitation of Liability

To the extent permitted by UK law:

• We're not liable for indirect, incidental, consequential, or punitive damages arising from your use of our website or products.
• Our total liability for any claim related to our products or services is limited to the amount you paid for the product in question.
• We're not liable for losses caused by events outside our reasonable control (force majeure), including natural disasters, strikes, or government actions.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under UK law

Indemnification

You agree to indemnify and hold CapMixy Ltd., its directors, employees, and agents harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Any content you post or transmit through our website

Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you're a consumer in the European Union, you may also have the right to use the EU Online Dispute Resolution platform for resolving disputes.

Before taking legal action, please contact us at info@playmixy.com. We're committed to resolving issues fairly and quickly.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we'll update the "Last updated" date at the top of this page.

For significant changes that affect your rights or obligations, we'll notify you by email (if we have your address) or through a prominent notice on our website before the changes take effect.

Your continued use of our website after changes are posted means you accept the updated Terms. If you don't agree with changes, stop using our website and services.

General Provisions

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

Waiver: Our failure to enforce any right or provision doesn't constitute a waiver of that right or provision.

Assignment: We may assign or transfer our rights and obligations under these Terms. You may not assign your rights or obligations without our written consent.

Entire Agreement: These Terms, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and CapMixy regarding use of our website and services.

Contact Us

If you have questions about these Terms of Service, please contact us:

We aim to respond to all inquiries within 5 working days. For urgent matters related to orders or returns, please mark your email as "Urgent" in the subject line.